Every asset call—whether to a model, agent, pipeline, or other AI asset—is counted as one run, regardless of the number of API calls made. Services like indexing and benchmarking consume multiple runs based on data size.

• Metered credits. Every paid action consumes credits. 1 credit = 1 USD.
• No markup on direct assets. When you run a vendor-priced asset (e.g. GPT-4o Mini) directly, you pay the vendor list rate—nothing more.
• 20% service fee on composed services. Agents, pipelines, benchmarking and indexing add 20% to the sum of the underlying vendor runs to cover orchestration and infrastructure.
  Example: Agent uses GPT-4o Mini (0.001 credits) + a search tool (0.002 credits): Total = (0.001 + 0.002) × 1.2 = 0.0036 credits per run.
• Runs executed with your own LLM vendor keys bypass aiXplain credits and vendor rate-limits.

• Builder: Usage pauses after 5,000 runs (pay-as-you-go billing) until the beginning of the next month, or resumes immediately if you upgrade to the Team plan.
• Team: Includes 20,000 runs (or 200 credits of usage, whichever comes first). Need more? add packs of 2,000 runs for 20 credits. Unused runs do not roll over.
• Enterprise: Custom tiers can scale on demand.

Yes. Team and Enterprise plans let you use your own API keys with supported vendors (e.g., OpenAI, Anthropic). Runs executed using your own key (BYOK) do not consume aiXplain credits and are billed directly to your vendor. When applicable, service fees still apply. You continue to benefit from the agent orchestrator, centralized transactions, and full execution logging.

Each plan includes storage for assets such as uploaded files, indexed data (including knowledge graphs and vector databases), fine-tuning datasets, and other files used in agents and pipelines.

If you reach your plan’s storage limit, you’ll receive a notification. Features like uploads and indexing may be paused until space is freed or your plan is upgraded.

Visa, Mastercard, Amex, Discover and Google Pay, processed via Stripe.

Purchased credits never expire. Promotional credits do; the expiry date is shown in Transactions. Credits are non-transferable and non-refundable except where required by law.

aiXplain is built with enterprise-grade security and compliance in mind. We are SOC 2 Type I compliant (Type II in July 2025), and all data is encrypted in transit using SSL/TLS and at rest using 256-bit AES encryption.

Data privacy and secure deployments—whether on shared or dedicated infrastructure—are core to our offering. You retain full ownership of your data on aiXplain. We operate with a zero data retention by default policy: we do not use your data to train or improve models without explicit consent.

Compliance documentation is available upon request for enterprise customers. For more information, visit Security page

aiXplain runs on a highly scalable, cloud-native infrastructure built on AWS and Azure, designed to grow with your needs.

Builder and Team plans operate on multi-tenant infrastructure.

Latency and throughput may be affected during peak times; Team and Enterprise plans can bypass this by using their own API keys with supported vendors.

Enterprise plan offers the option to provision private infrastructure or deploy on private cloud or on-premise environments for added security, support for compliance-sensitive workloads, and low-latency performance.

• Builder plan includes self-paced learning resources—videos, courses, and guides—as well as access to our community Discord for peer support.
• Team plan adds priority email support and live onboarding workshops.
• Enterprise plan includes all Team-level support, plus a dedicated onboarding and support team, quarterly strategic reviews, and visibility into the product roadmap. Enterprise customers also benefit from ongoing AI training workshops to upskill their teams and drive continued success with agentic solutions.

Cancel anytime (contact care@aixplain.com). Features remain active until the end of the paid period; no automatic refunds on early cancellation.

Email care@aixplain.com or join our Discord community.