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Customer follow-up agent ran on its ownMonday 8:00 · 3 replies wait for your approvalReview

Distributor support agent and portal widget

Build a support agent for our distributors, grounded in the product docs, with order status from Postgres, and a chat widget for the portal.

Koder · Writing portal-widget.tsx

Created support-agent.ts

Connected orders-db (read only)

portal-widget.tsx

Koder
What should we build?
Ask anything…
BuildAuto
Koder plans, writes and tests the code. You review every change.

            
            
Good morning, Maya
What can I take on today?
Let’s pick up the Q3 pipeline reviewYesterday · 3 of 5 regions doneContinueI drafted your board updateDone at 7:40 · yours to approveReviewYour 10:30 with Kestrel EnergyIn 2 hours · I can brief you firstPrep me
I can draft the Vantage Cloud pushback emailFrom the 4 clauses I flagged. You approve before it sends.StartI can check contracts for auto-renewals every MondayNeeds read access to Drive. I’ll list anything renewing in 90 days.StartI can turn this review into a contract agentSaves the steps so anyone in Northwind can run it.Start





  

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General
Default project. New chats start here unless you pick another.

    

    

      
      
Vantage-Cloud-MSA.pdfPDF · 42 pages · added todayUsed in 1 chat

      
Northwind pricing 2026.xlsxSpreadsheet · added Sep 18Used in 3 chats

            
Contract playbook12 documents · kept up to date from DriveShared

      
    

    
    

      
General

      
Flag anything that auto-renews or raises prices. Replies go out from maya@northwind.co, and nothing is sent without approval.

      
MemoryAgents store lessons relevant to this projectView and edit · 6 lessons
What agents remember in this project. Edit a lesson to correct it, or remove it and agents stop using it.
Flag anything that auto-renews for more than a year, even if the notice period is long.
Learned by Contract review agent · from “Vantage Cloud contract review” · Today
Maya approves customer replies herself. Sam approves for Acme Logistics.
Learned by Customer follow-up agent · from “Customer follow-ups this week” · Sep 22
Board updates lead with risks, then decisions, then numbers. Keep them under one page.
Learned by Omni · from “Board update draft” · Sep 19
Kestrel Energy prefers calls to email for anything about pricing.
Learned by Customer follow-up agent · from “Kestrel Energy renewal brief” · Sep 18
Use the 2026 price sheet, not the 2025 one, for all quotes.
Learned by Omni · from “Q3 pricing sheet cleanup” · Sep 15
Leave closed-lost deals out of the pipeline brief.
Learned by Omni · from “Weekly pipeline brief” · Sep 12

      
Who can use itEveryone in NorthwindChange

      
Default projectNew chats start here

      
The default project can be renamed but not deleted.

    

  



            

            




  

    
Analytics

    
Distributor support agentAll agentsLast 14 days

    

    
Agent inventory124 agents in Northwind, each with an owner · 118 ran this month · 6 idle for 30 days or more. Their owners get a nudge to keep or retire them.

    
Runs a dayFinishedHanded to a person
Sep 9Sep 16Sep 22

    
Runs by channel

    
RunsLatest first · every agent

      
TimeAgentChannelOutcomeGovernanceDurationCredits

      
Showing 10 of 76,910 runs

    

      
What it calls on

      
Governance

        
Inspector edited the answerWorkspace rule, same as Omni83

        
Handed to a personOrder not found or refund asked49

        
Rate limit reached, recovered120 runs an hour27

    

  





  

    
Triggers
Work that runs on its own, on a schedule or when something happens.

    
Everything in Northwind is pausedNo agent or trigger runs until someone resumes it · paused by Maya Chen, just now

    
Customer follow-up agent ran on its own at 8:005 follow-ups found, 3 replies drafted. They wait for your approval before anything is sent.

    
All triggers

    
Customer follow-up agentEvery Monday at 8:00Needs youRan today at 8:00Next: Monday, Sep 29
Weekly pipeline briefEvery Friday at 16:00 · posts to SlackActiveSent Friday after approvalNext: Friday, Sep 26
Support triage agentWhen a ticket is marked urgentRunning nowStarted 30 s agoOn every urgent ticket
Supplier scanEvery day at 7:30FailedGoogle Drive disconnectedReconnect to resume
Renewal brief agent90 days before a renewalPausedPaused by Priya NairResume any time

    
Activity

    
Today
Customer follow-up agentFound 5 follow-ups and drafted 3 replies. Waiting for your approval.8:00
Supplier scanFailed: Google Drive disconnected. Nothing was changed.7:30
Support triage agentTagged 4 tickets urgent and escalated 1 to Dana Brooks.6:12
Yesterday
Weekly pipeline briefDrafted the brief. Maya approved it and it was posted to #sales.16:00
Renewal brief agentPaused by Priya Nair.11:40
Supplier scanChecked 184 invoices and found 11 exceptions.7:30

  




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Tool library
Every tool you add is something new Omni can do for you.

    
Search 1,000+ tools, skills, models and agentsMost popular

    
AllConnected · 2ToolsSkillsModelsAgents

    
Suggested for this chat

    
GmailRead threads and draft replies. You approve every send.Connected
Google CalendarSee meetings so it can brief you before them.
HubSpotRead the pipeline and log follow-ups.Connected

    
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SlackPost updates and answer in threads
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Omni settings
What Omni can use and the rules it follows, for everyone in this workspace.
What it can use
Workspace assetsEverything under Assets, within each asset’s limits
MarketplaceFinds public skills, tools, agents and models when one would do the job better
Ask before using something newOmni asks for approval before using anything new
Code executionRuns code in a sealed space with no access to your systems, erased after every task
Rules it follows
A policy guides Omni. Inspectors enforce it, on every run, including sessions already open.
Workspace policyGuides every answer · updated Sep 18 by Lina ParkDraft replies to customers, never send them without the account owner’s approval. Never share contract values outside the account team. Send any discount above 15% to the deal desk before it reaches a customer.Edit
Prompt injection guardChecks what comes in · stops the run
PII redactionChecks what comes in · removes personal data
Hallucination guardChecks every answer against its sources · retries
Discount limit checkCustom · enforces the 15% ceiling in the policy · stops the run
Pause
Pause the whole workspaceStops every agent and trigger in Northwind at once, until someone resumes it
Asset policies
The models and tools agents in this workspace can use, who can use each one, and how much.
Defaults for every new agent20,000 credits a month · approval before anything leaves aixplain · the owner gets a nudge after 30 idle daysEdit
Claude OpusModel by Anthropic · Whole workspace · 60 runs an hour
Whole workspace×+ Add
60 runsan hour
No budget
Falls back to Qwen
DeepSeekModel by DeepSeek · Engineering · 40,000 credits a month
Engineering×+ Add
No limit
40,000 creditsa month
Stop and tell the person
QQwenModel by Alibaba · Engineering, Sales · 120 runs an hour · 50,000 credits a month
Engineering×Sales×+ Add
120 runsan hour
50,000 creditsa month
Falls back to DeepSeek
Web ScraperTool by aixplain · Whole workspace
Whole workspace×+ Add
No limit
No budget
Stop and tell the person
Python SandboxTool by aixplain · Whole workspace · 30 runs an hour
Whole workspace×+ Add
30 runsan hour
No budget
Stop and tell the person
MistralModel by Mistral · Off for everyone
+ Add
No limit
No budget
Stop and tell the person
Usage
Who uses what across the workspace this month, and how it stands against budget.
Sep 1 to Sep 22
Spent this month312,400credits
Left87,600of 400,000 · 8 days to go
Month-end forecast384,000within budget
Runs this month76,910every agent
78% of the monthly budget used · forecast 96%
RunsOmniSpecialist agentsKoder
Aug 24Sep 8Sep 22
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